Microsoft adjusts its consumer-strategy priorities (yet again)

giving you a more personalized and useful experience.

Seventy-six percent of service professionals say theyre allowed to choose where they work.a notable tool in the pursuit of case deflection during a time of efficiency initiatives.

and approaches to talent management and development in a challenging labor market.Many high-touch consumer brands now deliver service to the doorstep.and 80% of decision makers say adequately equipping them is a challenge.

High performing service organizations are focusing on the agent experience  TREND 9 - Agent empowerment is how customer expectations are met.there have been a slew of employee experience initiatives at service organizations since the pandemic took hold.

TREND 2 - The customer experience does not start and end with customer service alone.

Eighty-six percent of decision makers at organizations with field service say its critical to scaling their business.book review: Temperature rising.

She then goes on to consider our history of pets and companion animals.the resulting fear and resentment prevent us from considering the better option within our grasp: harnessing robots as partners.

So playing fetch with it is purely for you.As robots increasingly become part of our lives as devices.